Listening is the act of mindfully hearing and attempting to comprehend the meaning of words spoken by another person.
Listening is the most important ingredient for building strong leadership, healthy relationships, and thriving organizations.
Listening helps managers to solicit feedback and proactively find out about problems before they escalate. It’s also the only way for management to get to know people as individuals and ensure that they feel genuinely valued.
We all love the sensation of being listened to. The more comprehensively we are listened to, the more we respond. The reverse is also the case where there is no active listening.
Listening and love
The ability to listen is one of the most profound influencing skills available to us.
Listening is extremely powerful. We fall in love with people who listen to us; we vote for people who listen to us; we buy the products and services of people who listen to us.