“Greatness is a responsibility.”
Delta is one of the largest airlines in the world, with over 4,000 daily departures and nearly 200 million travelers flying up to 275 destinations in 50 countries.
But how satisfied are its millions of customers? Here are 5 reasons why Delta may not be considered a great airline by many travelers:
Flight delays and cancellations
Delta has a reputation for being frequently delayed, especially during peak seasons and bad weather.
Delta flights are sometimes cancelled without any clear reason. Customers are simply advised by email or text of cancelled or rescheduled flights.
For example, on 16th July 2023, Delta probably had the highest number of flight cancellations and stranded travelers out of the US
Marathon wait for customer service
If you have a problem with your flight or need to make a change it’s almost mission impossible to reach a Delta customer service representative.
According to some customers, the wait times can be as long as 2-3 hours, and the representatives are not always helpful or friendly.
Last-minute gate changes
In certain locations, Delta Airlines has a poor reputation for frequent and last-minute gate changes. Many passengers have been reported to have missed their flights as a result.
Unhappy customers and social media bots
Delta has received many complaints from customers who are dissatisfied with their service, quality, or policies. Some of these complaints have gone viral on social media.
Delta has also been accused of using bots to post positive reviews and comments on social media platforms, such as Twitter and TripAdvisor, to boost its reputation and ratings.
Inadequate or zero compensation for mishandled baggage and flight cancellation
Mishandling baggage is an unfortunate reality in the airline industry. While Delta Airlines does have a compensation policy for delayed, damaged, or lost baggage, some passengers have reported dissatisfaction with the compensation provided.
Passengers have also complained about the zero compensation and inadequate support in cases of flight delays and cancellations.
Ensuring fair and prompt compensation and proper support are all essential for maintaining customer trust.